Bilingual Customers Service - Newcastle & Gateshead

Call Centre - Engineering & Technical
Ref: 4535 Date Posted: Tuesday 19 Oct 2021
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Bi Lingual Custom Service Advisor (Dutch and English)

Part Time Role (min 16 hours+)

Our client are currently looking to recruit part time Bi Lingual customer service Advisors to work from their main office in North Shields.

MAIN PURPOSE OF JOB
You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence. Ability to be communicate fluently in Dutch and English language, both verbal and written.

CORE RESPONSIBILITIES
- providing professional and efficient customer sales and service in all duties
- making reservations and handling inquiries via: voice, email, chat and other web response solutions, in order to fulfill customer requirements
- first contact resolution of customers and clients queries, requests, orders and complaints
- proactively contact existing and potential customers with the aim of up-selling products
- match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products

COMPETENCIES / DESIRED EXPERIENCE
- previous contact centre experience is ideal
- good proficiency and navigation skills around a pc, excellent keyboard skills
- good telephone manner with a clear speaking voice
- good communication skills and the ability to build rapport with the customer
- ability to work well in a team
- flexible to work at all times in the contact centre, including evenings and weekends

MEASUREMENT
- delivery of targeted personal quality and performance scores
- delivery of departmental KPI’s and SLA’s
- manager observation
- customer feedback (internal/external)
- compliance delivery